Deliveries every Wednesday 1-6pm

Orders in by Sunday Midnight

FAQs

Top Questions

What’s the code for 15% off first orders?

It is revealed to you when you sign up for your newspaper… But just in case: FRESH15.

What are the details of your money-back guarantee?

We are confident of the quality and freshness of all the items we sell. Please contact us by Friday if you’d like to return something and we will arrange the refund straightaway. Kindly take photos of any irregularities so we can show our farmers. We always appreciate feedback.

What do you mean by organic?

When a product is organic, you can be sure what you buy has been produced to the highest standards.

Organic always means; fewer pesticides, no artificial additives or preservatives, the highest standards of animal welfare and no GM ingredients.

Our products are certified organic by CAAE.

When should I place my order?

We recommend placing your order between Friday noon and Sunday midnight.

Although you can place your order before that, our lists are updated every Friday mornings (there’s new stuff coming in season every week!).

Troubleshooting

Why can't I check out?

This is typically due to not being signed in, please sign in.

If you have forgotten your password please click ‘lost password’ button to reset password.

After selecting Place order it sends me to top of checkout page

Please check for notifications (validation notices) in red font at the top of the page.

Please take a screenshot of the notification or address highlighted issue.

I am still having issues

Please accept our apologies as we improve your experience.

Please take a screenshot of your basket and send over so we can create your order for you.

Your Delivery

When will my delivery arrive?

You can expect your delivery on Wednesday between 1 and 6pm. Please get in touch if you require a more precise time slot.

What if I am not at home?

Please let us know specific delivery instructions when prompted at checkout page. Please do not hesitate to contact us in case of doubt.

Can I return the box?

Yes if you have the space please store till next time when we will collect and reuse them. Alternatively, please ask us to wait till you transfer the items of your order to your kitchen worktop.

Your Order

Is it possible to add to my order?

If you place your order and later realise you forgot to order some items, simply place another order using voucher code DELIVERYPAID (once it registers code, don’t forget to select Free shipping field). Alternatively, contact us.

How do I pay for my order?

Kindly pay by bank transfer, bank card or cash on delivery.

Are my card details safe with you?

We don’t store your card details – we use Braintree, a Paypal Service, for card payments.  Braintree is a validated Level 1 PCI DSS compliant service provider which means your details are safe. Uber and Airbnb are among their users.

If you opt for a recurring subscription or to save your card, your payment details are stored in the Braintree Vault to make repeat billing easy. When you cancel your susbscription, your payment details are deleted.

Can I see my previous orders and order it again?

Your previous order details are stored in your Account section under orders.

Click view order, then order again to add these items to your basket. Please note that being seasonal produce, some items may not be available week to week.

Can I set a recurring order?

Most of you will purchase as a one-off but you can also set an ongoing subscription (weekly or fortnightly) to ensure you never open an empty fridge again.

This is done very easily from the Basket page. When you want to refresh your order, go to My orders, click Order again, shop as you would normally, then set a new subscription.

There are absolutely no charges for setting up, cancelling or pausing any recurring orders. Just cancel by Sunday midnight which is the cutoff time for orders.

The Products

Is everything organic?

Yes, everything except for the salt.

There are strict controls and checks in place to ensure the food in our shop is organic. All our products are certified – the vast majority by CAAE shown by the organic control code and the EU ‘leaf’ logo on the label. We hold copies of our farmers organic certificates that are renewed yearly. CAAE carries out bi-annual audits of the suppliers under their control and carry out product testing once a year to ensure compliance.

Are you going plastic free?

Packaging to products in our fresh produce, preserves and bakery sections is plastic-free (with the exception being the softer summer fruits). The same is true of some of the other sections. We are working with our suppliers to further tackle plastic packaging waste.

Are your products gluten-free?

The fruit, vegetables, preserves, eggs and almonds are completely free of traces of gluten.

However, the other products are processed in facilities that process wheat. They are not suitable for celiacs or people with gluten intolerances.

What do you mean by Seasonal?

Seasonal food is grown outdoors in live soil and in direct sunshine. It is harvested at its optimum time of ripeness which gives them better organoleptic properties (taste, smell, appearance) as well as a richer nutritional profile.

For example, tomatoes and peppers only come into season at the height of summer, whereas avocados are in season from October to June.

Is everything locally or regionally sourced?

The vast majority of our produce and food products come from Guadalhorce Valley, in the province of Malaga. Apples come from La Rioja, Granada or Alicante. Pears are also from the north of Spain, bananas from the Canaries and the ginger from Peru.

Most of the flours come from Andalucia. Most legumes, rices and grains are from Spain but some from further afield.

Each fresh produce item states its provenance and we are gradually expanding this to all our other sections so you know exactly where each thing is from.

How should I store the products?

Most produce can go in fridge (if you have the space). Even better in the salad drawers at the bottom particularly leafy veg and peppers. Fragile fruit (strawberries, peaches, berries) should be stored in the middle shelf at the front. Whether you use perforated/breathable bags is up to you.

Fruit and veg could be stored separately if possible but not necessarily. Bananas in particular cause other produce to ripen quickly and along with other tropical fruit don’t do so well in the fridge. Some apples also produce ethylene, causing other produce to ripen quickly.

If there’s something you’d like to see ripen a bit for it to be more of your liking you can leave at room temperature e.g. tomatoes, melons or apples.

Garlic, onions, potatoes, and sweet potatoes should be stored in a dark, well ventilated area in the pantry or in a cupboard.

Tomatoes preserve their flavour a bit better outside of the fridge but watch out, they can ripen quickly. Watermelons should not be stored for more than 3 days in the fridge for the same reasons.

Have More Questions?

Get in contact with us and we will answer any of the questions you may have.